INSTANT FIXES & SELF-SERVICE
Downtime isn't an option. Tool-side Assistance is a scalable teammate that provides detailed and easy to follow phone system support within seconds
#Your trusted support partner
24/7 Support
Tool-side Assistance
- Fast, reliable expertise at your service.
- Available for all staff including admins and tech teams.
- Diagnostics. On the spot fixes. Rescue & recovery.
Platforms we work with:
ON-DEMAND SUPPORT
Tool-side Assistance is your digital teammate, built for nonstop performance. It stays available around the clock to keep your communication systems running smoothly.
CERTIFIED EXPERTISE
Backed by certified industry professionals and proven processes. We deliver instant support built on deep experience to keep your business business connected.
About Us
Your Systems, Our Priority: A Subject Matter Expert Available On-Demand
When your communication systems underperform or stop working entirely, every minute counts. This could mean missed calls, lost opportunities, and frustrated customers. This constant pressure leads to reduced productivity, unnecessary IT tickets, and wasted time chasing vendor support.
Tool-side Assistance solves this by delivering around-the-clock support. It provides instant access to accurate information curated to your unique telephony problem.
Tool-side Assistance doesn't just guide you; it helps fix critical call issues and manages configuration settings for you.
Whether your goal is faster issue resolution, reduced downtime, or consistent system performance, Tool-side Assistance is built to add measurable value to your operations.
When you choose Tool-side Assistance, you are choosing a tool backed by expertise you can trust and technology that performs when you need it most.
WHAT CAN IT SOLVE?
Our Knowledge Base Assistance and Support Capabilities Include
GENERAL FEATURES QUESTIONS
How-to-guides and “Is this possible” inquiries
How do I use the paging feature from my mobile app?
SETUP AND ACTIVATION
Step-by-step guidance for successful onboarding
How do I re-purpose a old extension for a new user?
USER ACCESS & MANAGEMENT
Handle permissions, roles, and password resets
I forgot my login password, can you reset it for me?
DEVICE & APPLICATION SUPPORT
Direct troubleshooting desk phones and apps, live interaction in plain language
I can’t make calls! Why is there a DHCP Failed error message?
CALL FLOW & CONFIGURATION
Manage call routing, company call trees, and voicemail greetings with confidence
How do I change our hours and message for the upcoming holiday?
ADMINISTRATION & OPTIMIZATION
Analytics and configuration ideas to help you understand and be proactive
Can I get weekly reports for the sales department emailed to me?
NEED HELP? LOOKING FOR INSTANT SUPPORT?
Tool-side Assistance transforms proven knowledge into instant, dependable, on-demand guidance for teams of any size.
24/7 Always-Available Tool-side Assistance
WHY CHOOSE TOOL-SIDE ASSISTANCE?
Traditional support models often result in long wait times, inconsistent answers, or endless searching through outdated web articles.
Tool-side Assistance changes that by giving your team instant access to the right information, exactly when it’s needed.
Here’s why businesses rely on it every day:
Here’s why businesses rely on it every day:
24/7 ACCESSIBILITY
Skip the wait for vendors or limited-hour support desks. Tool-side Assistance is always available by web or app, so your team is never left in limbo.
INSTANT ANSWERS, INSTANT ACTION
No more digging through outdated articles. Get live, validated guidance that directly takes you through solutions step-by-step
TAILORED SUPPORT FOR YOUR SYSTEM
Unlike generic chatbots, Tool-side Assistance delivers answers curated specifically for your communication platform (RingCentral, Business Connect, Dialpad, etc.). We provide comprehensive answers and insights tailored to your team’s questions or requests.
REDUCE IT TICKETS & VENDOR CALLS
Get consistent, standardized information every time. Helping you resolve issues confidently on the first try, reducing unnecessary workload, and dependency on “tribal knowledge” known by only senior support agents.
SUPPORT FOR USERS, ADMINS, AND TECH TEAMS
Tool-side Assistance provides the right level of detail, from standard end users to technical specialists, customized for the right role for every type of question.
GUIDED CONFIDENCE
Whether you are managing and fine-tuning your company’s call routing or onboarding a new hire. Tool-side Assistance provides all facets of your team with confidence to effortlessly navigate previously time-consuming processes.
RECENT TOOL-SIDE CONVERSATIONS
See how others interact with Tool-side Assistance to get instant, accurate answers.
How do I change my voicemail PIN?
Provides a step-by-step guide, including where to update credentials and best practices for PIN security.
How do I update my auto-receptionist greeting?
Displays navigation steps and upload options directly from the admin portal.
Why can't I receive calls?
Lists potential causes (call forwarding, permissions, device status) with a quick diagnostic checklist.
How do I add a new user?
Outlines requirements for adding users and assigning extensions, complete with system notes.
How it works
Three easy steps
Our Seamless Process for Accessing Tool-side Assistance
1
Enroll for access
Click the enrollment link to register your organization. Once approved, your team will receive secure login credentials for the Tool-side Assistance portal.
2
Log in anytime
Use your credentials to access the web or mobile platform on-demand. Whether you need quick live troubleshooting or step-by-step guidance, everything is ready when you are.
3
Get instant guidance
Enter your question and receive clear, trusted answers in seconds. Tool-side Assistance acts as your dedicated subject matter expert to provide you with the knowledge you need to solve issues fast.
What customers say
Jamie N
Dene Thá First Nation
We transitioned from a older digital Nortel system to Telus Business Connect and we couldn't be happier. The transition was seamless with very few hiccups. The staff at Output have been very helpful with training and configuration, would definitely recommend.
Richard C
UFinancial
Our company was in need of a relatively quick transition from one phone provider to another. The entire team @ Output, made the transition between phone systems seamless! Fahim, Andrew and Shawn (and all others that I may have forgot to mention here) were all extremely helpful with the entire process - both during setup and post implementation. Anytime I have asked questions, they have always come back with an answer/solution with little to no turn around time - always apprecaited! recommend.
Chad W
Pipeworx
We used to use a different outlet for all of communications needs of our company. Once we started to review accounts, we were getting alot of smoke and mirrors, and no true answers. We were introduced to Output back in 2019. Output got all of the stagnant accounts fixed and got us into the drivers seat to have actual control of our own systems within a few months. We have saved thousands of dollars of unnecessary costs since 2019. Anytime we have a question or needed change, we can be rest assured that Output team is behind us 100% of the way and ensures that we have the right product for our current needs.
Found Tool-side Assistance Helpful? Awesome!
Your feedback helps us refine and expand the toolbox for all users. Tell us what worked well or where we can make your experience even better.
Get Tool-side Assistance today
Connect and get answers instantly.
Tool-side Assistance is ready whenever you are. Enroll now and gain instant access to trusted, verified communication support. Get the knowledge you need without waiting, searching, or submitting tickets.